Holiday Schedule

• WE WILL BE CLOSED DEC 25 to JAN 1 and RESUME normally JAN 2. 

Shipping deadlines

Christmas Delivery Guarantee Cutoff Dates (USA):

USPS First Class: Orders placed by Dec 8
USPS Priority: Orders placed by Dec 13
UPS Ground: Orders placed by Dec 8
FedEx Next Day: Orders placed by Dec 14

Please keep in mind that most items are made to order and processing time does not include shipping time. 

You can visit our shop page for store policies and FAQ.

 

Holiday Returns

Contact us and ship the item back within: 30 days of delivery

All items purchased from November to December are eligible for returns before January 31st. Customer satisfaction is one of our upmost priorities. If you are unhappy with your purchase for any reason you may return it before January 31st in the original purchase condition. Custom and engraved items excluded.

Please message us for a return authorization number and packing instructions. The RMA number must be written on the outside of the package in order for us to process your return. Shipments received without an RMA number will be refused or subjected to a 15% restocking fee.

Once you have received an RMA, package your item according to the detailed instructions. Returns shipments are at your expense and must be insured. We do not provide return labels.

Once we have received the item, it will be inspected to ensure it is in original purchase condition including all paperwork, certification, and appraisals. Upon approval, we will refund you the purchase price less any purchased shipping within 5-7 business days.

Multiple returns: Returns for 2 or more of the same type of item (rings, earrings, necklaces, etc) are subject to a 8% restocking fee per item returned.

All sales are final for: custom, personalized/engraved, and worn items. Items that state "CUSTOM" are non-refundable.

Holiday Exchanges

Unfortunately, we do not provide exchanges. Items will be refunded and you may purchase a new item. For wedding bands and eligible items that need resizing, please refer to our resizing details below.

Complimentary Resize

We offer a complimentary resize for wedding bands purchased through us (within one full ring size). Please be advised that this service may not be eligible for rings with stones or particular designs and resizing may be limited for certain designs such as 2-tones. For wedding bands that need more than one full ring size, you may ship it back for a return and purchase a new one before January 31st.