When will my order ship?
After placing your purchase, orders are processed and shipped within 2-5 business days on average. Please refer to processing times on the item's page.
Tracking
A tracking number will be e-mailed to you once your order has been shipped. Please note updates may be delayed if the package has not been scanned by the carrier.
I have not received my package
We are proud to have a 99% success in processing time and shipments arriving on their schedule date.
Our main shipper is USPS which is very reliable. If your package has been marked "Delivered" but you have not received it, in most cases, packages are found by contacting the post officer or checking with your neighbors.
Unfortunately we are not responsible for incorrect addresses. If you have placed an order with an old address, please message us in order to correct it.
For international shipments, standard shipping usually take 2-8 business days but can take longer depending on your country and customs time. We recommend expedited shipping for any time sensitive items.
Our main shipper is USPS which is very reliable. If your package has been marked "Delivered" but you have not received it, in most cases, packages are found by contacting the post officer or checking with your neighbors.
Unfortunately we are not responsible for incorrect addresses. If you have placed an order with an old address, please message us in order to correct it.
For international shipments, standard shipping usually take 2-8 business days but can take longer depending on your country and customs time. We recommend expedited shipping for any time sensitive items.
Can I return or exchange items after the 30-day window?
All orders returned or exchanged after the 30-day window policy will be subjected to a 15% restocking fee.
How do I find my ring size?
For the best result, we offer FREE ring sizers mailed within the USA (message us with your name and address).
Otherwise, we recommend getting sized by at least two jewelers. Stores may use their own system or unfortunately give incorrect sizes.
Online methods such as string or paper ruler are not recommended.
Otherwise, we recommend getting sized by at least two jewelers. Stores may use their own system or unfortunately give incorrect sizes.
Online methods such as string or paper ruler are not recommended.
How can I resize my ring?
If your ring is slightly too loose/tight, resizing is a very easy procedure that is done by stretching or compressing the ring. Although you can easily resize your ring with a local jeweler, we also offer resizing services to our customers.
We offer resizing free of charge within the 30-day policy. We just ask to pay for shipping to us, as we cover the shipping back to you.
If you would like to resize outside the 30-day window, there will be a small fee for the adjustment.
Feel free to reach out to us if you need an adjustment.
We offer resizing free of charge within the 30-day policy. We just ask to pay for shipping to us, as we cover the shipping back to you.
If you would like to resize outside the 30-day window, there will be a small fee for the adjustment.
Feel free to reach out to us if you need an adjustment.
What can I do about scratches?
All gold and platinum jewelry is susceptible to normal wear and tear (ie. scratches and dings) which will vary upon user's active lifestyle. This is normal and is usually remedied by having it refinished periodically. All gold and platinum jewelry is NOT scratch-resistant. Personally, we love the aging and patina over time.
We do offer a refinishing service. Bands can be repolished or rebrushed for a small fee. Please message us if you are interested.
We do offer a refinishing service. Bands can be repolished or rebrushed for a small fee. Please message us if you are interested.
What can I do if I lost a stone?
As with most jewelry warranties, we do not cover loose stones. Since jewelry is susceptible to everyday wear and tear, a slight ding can pop a stone out. We do offer to repair and replace stones at very reasonable rates. Please message us if you are in need of repair service.
Do you cover for lost or stolen jewelry?
Our warranty does not cover for any lost or stolen jewelry. We highly recommend an independent jewelry insurer such as Jeweler's Mutual or add the appropriate coverage to your homeowners or renter’s insurance policy.
Custom and Personalized Orders
Feel free to reach out to us in regards to any custom orders. As second generation jewelers, we have expert experience in creating bespoke pieces while having endless access to gemstones and materials.
Is there a storefront I can visit?
We are appointment only based at our studio located in the jewelry district of Downtown Los Angeles
You can get properly sized and view a sample selection of our products.
Message us for store details.
You can get properly sized and view a sample selection of our products.
Message us for store details.
Contacting Us
Our online support hours are Monday-Friday from 10am - 6pm PST. We are closed weekends and government holidays. Please allow up to 24 hours to respond to any questions or concerns. We do our best to answer all messages, however, there may be slight delays during the busy seasons.